Engage Magazine 2012
" How Do I Increase Customer Loyalty?"
by Jeff Brazell

The Modellers get you better answers about what's most important to your customers so you can build lasting brand connections and enjoy Tribal Loyalty.™

QUESTIONS ANSWERED
  • How do I get people more emotionally connected to my brand?
  • How do I create engagement that grows my bottom line?
  • How should I leverage social media to create more loyalty?
  • How can digital media create better engagement?
  • How do I expand loyalists in my customer base?
HOW WE DO IT DIFFERENTLY
  • Understand how engagement drives the purchase funnel in our new world of social media.
  • Know how to build the psycho-social bonds of affiliation between customers and your brand.
  • See where to increase group cohesion and understand how among your customers.
  • Profile your brand’s social meaning and power.
  • Measure levels of personal and social self-identification in the market.
  • Uncover hidden opportunities to create rites of initiation and passage within your brand tribe.
  • Engage in rich consultative approaches to project management for higher value study results.
  • Provide specific recommendations about how to structure and sequence levels of engagement.

With the advent of digital media and other influences, the traditional purchase funnel has changed. Loyalty — the purchase funnel end-game — is not just about satisfaction any more. It's about interaction not only with the brand but with other brand users and potential buyers. It's about engagement.

The social element of brand value and loyalty has long been misunderstood and under used. At The Modellers, we have broken down brand loyalty to its foundation elements and discovered the power of the "tribe," a group of customers where social influences and fiercely shared loyalties mirror those of a tight-knit cultural community. Social media has now made these tribal elements much more relevant and actionable to a wider range of brands than ever before.

The Modellers' unique Tribal Loyalty™ framework leverages your brand's "social-graph" to unleash the power of the tribe and propel your brands to market-leading positions. We identify the tribal context and power of your brand and show you how to create meaningful engagement, forging emotional bonds that create advocates, power users, admiration, and a dominant market position.

The Modellers is your source for a fresh, relevant, and simply better approach to loyalty and engagement.