The Modellers can give you better answers about how your customer satisfaction is linked to market share and revenues, so you can more effectively increase your marketing ROI.
- How can I find meaningful insights into my satisfaction program?
- Where are the bottlenecks in my customer experience?
- Have my customers' needs changed?
- How can I tie satisfaction to critical behaviors and sales?
- How does customer satisfaction link to financial performance?
- How can I increase ROI from my customer satisfaction research?
- How can I optimize my customer satisfaction spend?
HOW WE DO IT DIFFERENTLY
- Focus on predictive impact on ROI
- Involve seasoned linkage modeling experts
- Design innovative research to find new, powerful insights
- Use new cutting-edge modeling to cut through respondent haloing to identify true Key Drivers of satisfaction
- Tie Key Drivers to sales or other critical behavioral outcomes
- Use a flexible toolbox of methods: non-linear, neural-network, tree-based, PLS, dynamic, and choice models to get more accurate, actionable answers
- Provide smart recommendation software to increase usage and implementation
- Hold foundation-laying stakeholder discovery sessions up front to avoid political land mines
- Conduct an implementation workshop after the study to ensure results are understood and acted upon
In our hyper-competitive world, you have to justify every dollar. The expense of ongoing customer satisfaction research is being increasingly challenged. Many companies sense they could leverage much more out of their existing satisfaction programs, but they don't know how.
Too often, tracking studies and transactional satisfaction data represent "rearview mirror" intelligence. Results are not used to diagnose problems and figure out forward-looking action strategies. But they can be: Linkage analysis can unlock the value of customer satisfaction data by telling you how those satisfaction measures are linked to your bottom line financial performance. The result is specific direction not only on what you can do to improve satisfaction, but also how those improvements will flow through to increased sales.
With our custom, flexible family of satisfaction linkage approaches, The Modellers is your best source for finding new insights you can act on with clear results. Those actions can even be driven down to specific locations.
The Modellers will bring new life and value to your satisfaction efforts. We can work with your existing data to better link it to your bottom line. Or, if your current customer satisfaction program has grown stale, we can design for you an innovative new approach based on measures customized to your business, rather than a one-size-fits-all approach.